How can we help?
Ilmvia is run by Ilmvia (Private) Limited in Karachi, Pakistan. Write to us and a person will reply by email.
Contact support
Questions about your account, classes or a problem you ran into. Please include the email address on your account and the device or browser you are using.
Delete your account & data
The quickest way is inside the app: Profile → Delete account. You can also ask us by email from the address on your account.
Policies & privacy
How we handle information and the terms for using Ilmvia. Privacy questions go to contact@ilmvia.com.
Common questions
How do I delete my account?
In the web or mobile app go to Profile → Delete account. Your account is closed straight away and you have 30 days to change your mind by signing in again; after that your personal details are permanently anonymized.
Where do I buy or manage a paid plan?
On our website. Paid plans, as they become available, are bought and managed there, and the mobile apps use the plan your account already has.
How do I report abuse or a safety concern?
Use the Report option next to a person or message inside the app. For anything urgent, especially involving a child, email us directly and mark the subject “Safety”.
How do I stop launch emails?
Every email we send has a one-click unsubscribe link at the bottom.